Is this a scam?

No, it's not. Klein and Sheridan, LC, and Bailey Glasser LLP are real law firms. I, Benjamin Sheridan, am a partner at Klein & Sheridan. The firm has been in the Teays Valley area for over 25 years, and we only handle bankruptcy and consumer protection cases like this one.


Will my internet service improve?

The short answer is probably not, unless Frontier decides to improve the quality of your service.


What are we doing?

We have been helping Frontier customers in West Virginia with litigation against Frontier for poor internet service for several years. Because of West Virginia Supreme Court rulings, we cannot bring cases in Court, and so we are only representing individuals in arbitration.  We will charge you nothing unless we get money for you, at which point our fee is based on a percentage of the recovery as detailed in our retainer agreement.


Will this case cost me money?

We will not charge you anything out of pocket. Our fee is based on a portion of the settlement or judgement only, and we only receive compensation if we get money for you.


Will this take a long time?

Yes.  Our experience has been that nothing in this process moves quickly.